Airwire broadband

 What happens if I move to a non-serviceable area? At Airwire Broadband , we understand that relocation is sometimes unavoidable. If you are moving to an area where Airwire services are not yet available, here’s what you need to know: 1. Service Transfer: If your new address falls within our serviceable area, we can transfer your existing connection to the new location. However, if it is a non-serviceable area, we will not be able to continue your broadband services there. 2. Disconnection Process: You will need to request a disconnection of your connection through our customer support team. Our team will guide you on returning Airwire-owned equipment (such as router/modem, if provided). 3. Refunds & Balance Amounts: Any remaining balance in your account will be reviewed. If you have unused validity, Airwire may refund the balance amount on a pro-rata basis after deducting applicable charges. Refunds are generally processed to the original payment m...

 Can I transfer my broadband to another user? Yes, at Airwire Broadband you can request to transfer your broadband connection to another user , subject to certain terms and conditions. We understand that situations change—whether you’re relocating, shifting ownership of a property, or simply wish to hand over the connection to someone else. Ownership Transfer Process – To initiate a transfer, both the existing user and the new user need to submit a written request or authorization with valid proof of identity and address . This ensures that the new user’s details are correctly updated in our system. Outstanding Dues – Before the transfer can be completed, all pending bills or outstanding amounts under the current account must be cleared. The new user will then take over the service on a fresh billing cycle. Security Deposit / Advance – If you have paid a refundable deposit, it will either be settled against your final bill or transferred to the new user’s account, depending o...

 Do you charge for disconnection? Airwire Broadband is a fast-growing internet service provider committed to delivering reliable, high-speed connectivity for homes and businesses. With advanced network infrastructure and cutting-edge technology, we ensure smooth streaming, seamless browsing, and uninterrupted work-from-home experiences.                                         Our services are designed to meet diverse needs — from basic internet plans for everyday users to premium high-speed packages for gamers, streamers, and enterprises. We pride ourselves on quick installation, responsive customer support, and transparent pricing with no hidden charges. At Airwire, we believe that internet is more than just a service — it’s the backbone of modern life. That’s why we work tirelessly to provide consistent speeds, minimal downtime, and prompt technical assistance whenever needed. ...

  Can I pause my broadband service temporarily? Yes, Airwire Broadband gives you the option to pause (or suspend) your broadband service for a limited period of time. This feature is especially useful if you are travelling, shifting temporarily, or won’t be using the internet for a few weeks. Here’s how it works: Request Process You can place a service pause request by contacting our customer support team through the helpline, email, or Airwire app (if available in your area). Please mention the start and end date (or approximate duration) of the pause. Duration of Pause The service can generally be paused for a minimum of 7 days and up to 90 days at a stretch (depending on your plan and area policy). If you need an extension, you can request it again before the end of the initial pause period. Billing & Validity During the pause period, billing is suspended, so you will not be charged for unused days. The validity of your plan is extended b...

  Will you collect the router after cancellation? Yes, if you are using a router or modem provided by Airwire Broadband on a rental or ownership-return basis, our team will collect it after your connection is cancelled. The collection process is part of the standard account closure procedure to ensure that equipment is safely returned and your account is fully settled. How it works: Company-provided router/modem (on rental): If the router was issued by Airwire as part of your plan, it remains the property of the company and must be returned. Our field team will schedule a convenient time to collect the device once your cancellation request is confirmed. Customer-owned router/modem: If you purchased your own router, Airwire will not collect it. The device remains your personal property, and you can continue to use it with other internet providers if compatible. Security deposit (if applicable): In cases where a refundable deposit was taken for the router, the amou...

  What is the notice period for cancellation? At Airwire Broadband , we strive to make the cancellation process simple and transparent for our customers. If you wish to discontinue your broadband connection, you are required to provide a minimum of 7 days’ prior notice before the intended date of disconnection. This notice period helps us process your request smoothly, ensure that all dues are settled, and arrange for equipment recovery ( if any devices such as routers or modems are provided on rental/returnable basis ). Please note: If you have opted for a long-term plan (quarterly, half-yearly, or yearly), the cancellation will be effective after the notice period, but any unused balance is non-refundable , unless otherwise mentioned in your plan’s terms. For monthly subscribers , the service will remain active until the end of the current billing cycle, and no pro-rata refund will be provided for mid-cycle cancellations. In case of security deposits , the refundable...

  Can I get a refund if I cancel early? At Airwire Broadband , we follow a transparent policy regarding cancellations and refunds. If you decide to discontinue your service before the end of your active billing cycle, the refund eligibility will depend on the type of plan and payment you have made: Monthly / Short-Term Plans If you are on a monthly plan , the subscription amount paid is generally non-refundable once the billing cycle has started. You can continue using the service until the end of your current cycle. Long-Term / Prepaid Plans (3, 6, or 12 months) For customers who have opted for long-term prepaid plans , a refund may be possible for the unused portion of your subscription , subject to: Settlement of any outstanding dues . Return of Airwire-owned equipment (router/modem) in proper working condition. Deduction of applicable installation, activation, or promotional discounts already availed. Refund Process Once your disconnection re...

  How do I disconnect my broadband service? At Airwire Broadband , we value your association with us and are always here to assist you. If you wish to discontinue your broadband service, you can follow the simple steps below: Submit a Disconnection Request You can place a disconnection request through any of the following channels: Customer Support Helpline: Call our support team at 080-46990699 . Email Support: Write to us at [ support@airwirebb.com ] with your registered details and reason for disconnection. Airwire Mobile App/Website: Log in and raise a service request under the Disconnection/Termination option https://airwire.nedataa.com/customer_portal Provide Account Details Please ensure you share your Customer ID, registered mobile number, and connection address to help us verify your account quickly . Clear Dues (if any) Before disconnection, any outstanding bills or charges must be settled. If you have already made advance payment...

                            How do I update router firmware? At Airwire Broadband , we always recommend keeping your router’s firmware up to date, as it ensures better performance, stronger security, and access to the latest features. Router firmware is like the operating system of your device – updating it can help resolve connectivity issues and improve stability.                                           Steps to Update Your Router Firmware: Check your router model First, identify your router’s make and model. You can usually find this on a sticker at the back or bottom of the router. Log in to the router settings Connect your device (PC/Laptop/Phone) to the router network. Open a browser and type your router’s IP address (commonly 192.168.0.1 or 192.168.1.1 ). Enter your username and pass...

Do you offer remote troubleshooting? Airwire Broadband is a fast-growing internet service provider committed to delivering reliable, high-speed connectivity for homes and businesses. With advanced network infrastructure and cutting-edge technology, we ensure smooth streaming, seamless browsing, and uninterrupted work-from-home experiences. Our services are designed to meet diverse needs — from basic internet plans for everyday users to premium high-speed packages for gamers, streamers, and enterprises. We pride ourselves on quick installation, responsive customer support, and transparent pricing with no hidden charges. At Airwire, we believe that internet is more than just a service — it’s the backbone of modern life. That’s why we work tirelessly to provide consistent speeds, minimal downtime, and prompt technical assistance whenever needed. Whether you’re looking for hassle-free connectivity, flexible plans, or dependable support, Airwire Broadband is your trusted partner in keep...

  Is onsite support free? – Airwire Broadband Airwire Broadband is a fast-growing internet service provider committed to delivering reliable, high-speed connectivity for homes and businesses. With advanced network infrastructure and cutting-edge technology, we ensure smooth streaming, seamless browsing, and uninterrupted work-from-home experiences. Our services are designed to meet diverse needs — from basic internet plans for everyday users to premium high-speed packages for gamers, streamers, and enterprises. We pride ourselves on quick installation, responsive customer support, and transparent pricing with no hidden charges. At Airwire, we believe that internet is more than just a service — it’s the backbone of modern life. That’s why we work tirelessly to provide consistent speeds, minimal downtime, and prompt technical assistance whenever needed At Airwire Broadband , we believe in providing quick and effective support to ensure your internet runs smoothly. Onsite suppor...

                       Can I request a router replacement?                            1. Official Policy & Equipment Ownership According to the Airwire FAQ, the CPE ( which includes the antenna, radio, PoE device, etc .) remains the property of Airwire and is serviced or upgraded by them if needed However, routers are not included in this. If you purchase a router—whether outright or via a contract extension—it remains your property  2. Free Router" via Contract Extension Airwire offers a free router (model varies by package) if you agree to a 12-month contract extension   Even then, that router becomes your property , not Airwire's  3. What Happens If Your Airwire-Provided Equipment Fails? If the issue lies with the CPE , since it's owned by Airwire, they are responsible for repairs or replacements as part of servicing...

                        How long does it take to resolve issues? Estimated Resolution Times & Experience                                                  1. MouthShut User Reviews One user praised the speed of support stating: “I raised my Issue for internet not working, it is resolved within 2 hr. I am very satisfied with the team work and fast resolution of customer issue.”  This suggests that, in at least some cases, technical issues are resolved within about two hours . 2. Reddit (r/bangalore) Feedback A user highlighted persistent downtime and slow support: “Airwire has an sla of 3 days downtime every month … the airwire reps are very very unresponsive.” Another user mentioned physically tracing and patching broken lines: “Someone would land up and trace the wire to fin...

                       Is there a toll-free number for support?                         Toll-Free Number —  There’s   Airwire Broadband offers a toll-free 080-46990699  support number based on their available online information. Support and Contact Details (Bangalore, India) You can reach their support team using the following:          Contact Type                      Details Support Phone                                           +91 95914 22121  Email                                      support@airwirebb.com   Alternate Email   ...

  Can I raise a complaint via the Airwire Broadband app? Yes. With the Airwire Broadband mobile app , you can easily raise complaints or service requests anytime, without the need to call customer care. The app is designed to give you a quick and hassle-free way to report issues and track their resolution in real time. How to raise a complaint via the app: Log in to your Airwire Broadband account on the app. Go to the Support or Help Desk section. Select “ Raise a Complaint ” or “ Report an Issue ” . Choose the relevant category (e.g., Internet not working, Slow speed, Billing issue, etc.). Provide a short description of the problem and submit. Key benefits of raising complaints through the app: 24/7 accessibility – You can submit complaints anytime. Real-time status updates – Track progress and resolution. Faster response time – Your request goes directly to the technical team. No waiting on calls – Skip hold times and queues. At Airwi...

  Do you offer 24/7 support? Yes. Airwire Broadband offers 24/7 customer support to ensure you get assistance whenever you need it — day or night. Whether it’s a sudden connectivity issue during late-night work, a technical query in the early morning, or account-related assistance on weekends, our support team is always ready to help.       You can reach our support team through: Customer Care Number:   080-46990699 Email Support:     support@airwirebb.com WhatsApp Support:   99024 68521 Our dedicated technical experts work round the clock to address: Internet connectivity or speed issues Router/modem troubleshooting Billing and account queries Service upgrade or plan change requests At Airwire, we believe uninterrupted internet should be matched with uninterrupted support — so you can stay connected without worrying about time limits.

  Airwire Broadband – How fast is your technical support? At Airwire Broadband , we understand how important a stable internet connection is for your daily life—whether it's for work, education, entertainment, or communication. That’s why we prioritize fast and responsive technical support to resolve any issues as quickly as possible.      Quick Response Time Immediate Acknowledgement: As soon as you contact our support team—whether through call, WhatsApp, or email—you’ll receive an acknowledgment of your complaint or query. First Response Time: Most technical issues are addressed within 30 minutes to 2 hours depending on the nature of the problem and your location. Same-Day Resolution for Most Issues Minor issues (like router resets, configuration help, or basic troubleshooting) are often resolved remotely within the same day . On-site visits , if required, are usually scheduled within 24 hours , with priority given to active service disrupti...

  Airwire Broadband – What should I do if internet is not working? If your Airwire Broadband internet is not working, here are the steps you should follow to troubleshoot and get reconnected quickly: Step 1: Check Physical Connections Ensure the power adapter is properly connected to your Wi-Fi router or modem. Check if the LAN cable is securely plugged in (if you use a wired connection). Inspect for any loose or damaged wires. Step 2: Restart Your Router Turn off the router by unplugging it from the power source. Wait for 10–15 seconds , then plug it back in. Give it 1–2 minutes to fully reboot and establish a connection. Step 3: Check the LED Lights Refer to your router’s LED lights: Power Light should be ON. Internet/DSL Light should be stable (not blinking red or off). Wi-Fi/WLAN Light should be ON if you're using wireless. If lights are OFF or blinking abnormally, there may be a technical issue. Step 4: Test Other Devices T...

        Does Airwire bill its customers with paper invoices? Airwire does not issue monthly paper invoices by default . However, you can request a physical copy , and their policy confirms that billing documents can be provided upon request   The Customer Service Agreement notes that invoices are not automatically mailed , but can be generated and emailed on request. It’s likely that a printed version can also be mailed if you specifically request a physical copy.                                     How you can get your bill copy: 1. Request via Customer Portal or Support Log into Airwire’s customer portal —you can check your billing statements there and often download a PDF version   If a printed copy is required, contact Airwire’s billing or support team (many providers send email invoices first, printed versions on request). 2. Third-par...

 Do Airwire Broadband plans support EMI payments? No , Airwire does not currently offer EMI payment plans for its broadband services. Their tariff plans must be paid in full, in advance —as a prepaid service—before installation or monthly usage.    What to expect when subscribing or paying your bill: All charges are prepaid and non-refundable , unless a refund is issued for the first payment in case of a connection feasibility issue.   The company states there are no hidden costs , and installation is free with taxes (GST) extra.    Alternatives if you’re concerned about upfront costs: 1. Longer‑duration plans Airwire offers discounted pricing for multi-month or annual plans. These can effectively reduce your per-month cost—though still require upfront payment: 3‑month , 6‑month , and 12‑month prepaid options are available with corresponding discounts.   2. Credit‑card EMI conversions Some credit cards allow you to convert large ...