How do I disconnect my broadband service?

 How do I disconnect my broadband service?

At Airwire Broadband, we value your association with us and are always here to assist you. If you wish to discontinue your broadband service, you can follow the simple steps below:

  1. Submit a Disconnection Request

    • You can place a disconnection request through any of the following channels:

  2. Provide Account Details

    • Please ensure you share your Customer ID, registered mobile number, and connection address to help us verify your account quickly.

  3. Clear Dues (if any)

    • Before disconnection, any outstanding bills or charges must be settled. If you have already made advance payments, we will check and confirm any eligible refunds as per the company’s refund policy.

  4. Return of Equipment

    • If you have been provided with an Airwire-owned router, modem, or any other equipment, our technician will schedule a visit to collect it. Please ensure the equipment is returned in proper condition to avoid additional charges.

  5. Confirmation of Disconnection

    • Once your request is processed, you will receive an official confirmation via SMS or email. The disconnection is usually completed within 2–5 working days after all formalities are cleared.

At Airwire, we always strive to provide the best service. If there’s any issue prompting your disconnection, please do let us know — many times we can resolve the problem quickly with a suitable plan or technical support.

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