What should I do if internet is not working?

 Airwire Broadband – What should I do if internet is not working?

If your Airwire Broadband internet is not working, here are the steps you should follow to troubleshoot and get reconnected quickly:

Step 1: Check Physical Connections

  • Ensure the power adapter is properly connected to your Wi-Fi router or modem.

  • Check if the LAN cable is securely plugged in (if you use a wired connection).

  • Inspect for any loose or damaged wires.

Step 2: Restart Your Router

  • Turn off the router by unplugging it from the power source.

  • Wait for 10–15 seconds, then plug it back in.

  • Give it 1–2 minutes to fully reboot and establish a connection.

Step 3: Check the LED Lights

  • Refer to your router’s LED lights:

    • Power Light should be ON.

    • Internet/DSL Light should be stable (not blinking red or off).

    • Wi-Fi/WLAN Light should be ON if you're using wireless.

  • If lights are OFF or blinking abnormally, there may be a technical issue.

Step 4: Test Other Devices

  • Try accessing the internet from another device (phone/laptop).

  • If only one device is affected, the issue may be device-specific.

Step 5: Check for Outages or Maintenance

  • Contact our customer support to check if there is a local outage or scheduled maintenance work in your area.

  • You can also check for any SMS or email alerts you may have received from us.

Step 6: Contact Airwire Support

If the issue persists after basic troubleshooting, please reach out to our support team for assistance. We are here to help!

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