How long does it take to resolve issues?

                        How long does it take to resolve issues?

Estimated Resolution Times & Experience

                                                

1. MouthShut User Reviews

  • One user praised the speed of support stating:

    “I raised my Issue for internet not working, it is resolved within 2 hr. I am very satisfied with the team work and fast resolution of customer issue.” 

    This suggests that, in at least some cases, technical issues are resolved within about two hours.

2. Reddit (r/bangalore) Feedback

  • A user highlighted persistent downtime and slow support:

    “Airwire has an sla of 3 days downtime every month … the airwire reps are very very unresponsive.”

    • Another user mentioned physically tracing and patching broken lines:

      “Someone would land up and trace the wire to find the issue and patch it up within a couple of hours.” 

    So while some problems are fixed within hours, others—especially related to outages—may take longer depending on infrastructure constraints and responsiveness.

3. Official Terms & Conditions 

  • According to Airwire’s customer service agreement (dated May 1, 2012), support response times are outlined as follows:

    • Residential customers: receive a response within 5 working days

    • (The condition for business or other types wasn’t fully captured in the source I accessed.) 

    Note: This is an older document, and current terms may differ, but it serves as a rough benchmark for official response expectations.

What to Expect

Scenario Estimated Time
  • Routine technical issues
 Often resolved within ~2 hours according to some user reviews
  • Outages/disruptions requiring field fixes
 Potentially a couple of hours, depending on technician availability and infrastructure
  • Official support acknowledgment (older reference)
 Up to 5 working days for response

Final Thoughts

  • Reactive technical fixes: Many users report prompt resolution—typically within 2 hours—especially for issues like connectivity disruptions.

  • Outage or infrastructure-related problems: May require physical inspection and repair, which could prolong resolution time, though reports still cite resolutions within a few hours.

  • Official response timelines: Based on older documentation, Airwire aimed to respond within 5 working days—but today's reality likely sees much quicker hands-on action (especially for urgent issues), even if formal policy documents haven’t been updated publicly.

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