What happens if the router stops working after installation?

 What happens if the router stops working after installation?

At Airwire Broadband, we prioritize our customers’ uninterrupted internet experience. If your router stops working after installation, we are here to assist you every step of the way.



If the issue arises within the warranty period provided by Airwire Broadband or the manufacturer, we will arrange for a free repair or replacement of the router. Our technical support team will quickly identify whether the issue is due to a hardware fault, software configuration, or connectivity problem.

For customers who received the router as part of a long-term plan, the router is typically covered under warranty during the entire subscription period. If it malfunctions due to technical defects (not physical damage), we’ll replace or repair it at no extra cost.

If the router stops working due to physical damage, mishandling, power surges, or liquid exposure, repair or replacement charges may apply. In such cases, our team will provide a clear cost estimate before proceeding with any replacement.

If you are using your own router, our support team can guide you with basic troubleshooting, but hardware replacement will be your responsibility.

Our dedicated customer care and technical support team is available 080-46990699 to ensure that your connection is restored as quickly as possible.

Key Points:

  • Free repair/replacement for routers covered under warranty.

  • No charges for technical defects within the warranty period.

  • Charges may apply for physical damage or misuse.

  • Prompt technical support to resolve issues.

  • Assistance available even if you’re using your own router (excluding hardware replacement).

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