Will I lose OTT if I downgrade my plan?

Will I lose OTT if I downgrade my plan?

 If you downgrade your Airwire Broadband plan, you won’t lose access to OTT platforms outright—however, there's an important nuance:

 OTT Bundling Condition

Airwire includes “free OTT” access (for selected platforms) only on plans valid for 3 months or longer, across all tiers—from Silver (100 Mbps @ ₹699) up to Giga (1 Gbps)  If your current plan meets this duration, you’re eligible.

What Happens After Downgrade?

  1. If Your New Plan Also Meets 3-Month Minimum
    Smart move! You’ll continue receiving OTT bundles automatically—no interruptions.

  2. If You Switch to a Short-Term or Trial Plan (3 Months)

    • You will lose the bundled OTT offering.

    • To keep OTT access, you'll need:

      • A plan commitment of at least 3 months, or

      • Optionally, you can add OTT as a paid extra (if Airwire offers such add-ons—best to confirm with support).

 Why the 3-Month Rule?

  • It encourages loyal customer relationships.

  • It helps Airwire manage promotional bundles efficiently.

 Takeaways

Scenario     OTT Access Status
  • Downgrade within ≥3‑month plan
                             OTT continues seamlessly
  • Switch to <3‑month plan
                OTT removed unless added back manually
  • Add OTT via bolt-on
                            Depends on availability

What You Should Do

  • Check your new plan’s term—confirm it's 3 months or more.

  • Reach out to Airwire support to ensure your preferred OTT services stay active during the switch.080-46990699

When downgrading, mention to customer support:
“I'm switching to [sliver plan], is it for 3 months? Will my OTT services continue?”

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