Is there a grace period after signing up?

 Is there a grace period after signing up with Airwire Broadband?

Yes, Airwire Broadband offers a 14-day cooling-off period (grace period) after you sign up for a new service. This allows you to change your mind and cancel the service without penalty, in line with consumer protection regulations in Ireland and the EU.

This grace period applies to new contracts that are signed up for online, over the phone, or by email—essentially, any method that qualifies as a distance sale.

                                          

 How long is the grace period

  • The standard grace period is 14 calendar days.

  • It begins the day after you receive your contract confirmation or the day after your service is installed/activated, whichever comes later.

 What can I do during the grace period?

During the 14-day grace period, you can:

  • Cancel your contract without paying any early termination or cancellation fees.

  • Return any equipment (such as modems or routers) provided as part of the service.

You must inform us in writing (via email or letter) that you wish to cancel within the 14-day window.

 Will I be charged if I cancel during the grace period?

In most cases, there are no cancellation fees during the grace period. However:

  • If your service has already been installed and activated, you may be charged for:

    • The days of service used, calculated pro-rata.

    • Any installation or activation fees that were clearly outlined in your agreement.

  • You will also need to return any equipment in good condition, or you may be charged a replacement fee.

 How do I cancel within the grace period?

To cancel, simply:

  1. Contact us by email at [Insert Airwire support email], stating your name, address, and request to cancel under the 14-day cooling-off period.

  2. Alternatively, call us at [Insert Airwire phone number] to inform us, and we’ll guide you through the next steps.

Keep a copy of your cancellation notice or email as proof, in case you need it later.

Important Notes:

  • The grace period only applies to new contracts and does not apply to contract renewals or mid-contract changes.

  • If you signed up in person at a physical location (e.g., a promotional booth or retail outlet), the cooling-off period may not apply. Check with our team for clarification.

  • Once the 14-day period ends, standard cancellation terms and contract obligations apply.

Summary

  •  You have 14 days to cancel after signing up.

  •  You can cancel even if your service is already active.

  •  Cancellation must be in writing (email recommended).

  •  You may be charged for days used or setup fees if the service was installed.

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