How do I reset my router?

 How do I reset my router?

Resetting your router can often resolve connectivity issues, restore settings, or help improve performance. At Airwire Broadband, we recommend two types of resets depending on your situation: a soft reboot and a factory reset. Here's how to perform both:

1. Soft Reboot (Simple Restart)

A soft reboot refreshes your connection without deleting any settings. This is useful if your internet is slow or intermittently dropping.

Steps to perform a soft reboot:

  • Unplug your router from the power socket.

  • Wait 30 seconds.

  • Plug it back in and wait 1–2 minutes for it to fully restart.

  • Check if your internet connection has been restored.

This process clears temporary issues and often resolves common connectivity problems.

2. Factory Reset (Full Reset to Default Settings)

Only perform a factory reset if you're experiencing persistent problems or have been advised by Airwire support. This will erase all custom settings, including Wi-Fi network names (SSID), passwords, and parental controls.

Steps to perform a factory reset:

  • Locate the reset button on the back of your router (it’s usually a small, recessed hole).

  • Use a paperclip or pointed object to press and hold the reset button for 10–15 seconds until the lights blink or the router restarts.

  • Release the button and wait 2–3 minutes for the router to fully reboot.

  • After the reset, your router will return to factory default settings. You’ll need to reconfigure your Wi-Fi network name and password.

If you're not sure how to set up your router after a reset, our support team can guide you through the process or send you a setup guide based on your router model.

Need help?
If you're unsure which reset to perform or need help reconnecting after a reset, contact our support team by phone, email, or through the Airwire online portal. We're here to ensure your connection gets back up and running smoothly.

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