Do I need insurance for equipment?

 Do I need insurance for equipment with Airwire Broadband?

Airwire Broadband supplies essential equipment to deliver your internet service, such as a router, modem, and in some cases, an outdoor antenna or fixed wireless receiver. While it’s not mandatory to have insurance for this equipment, it is strongly recommended to protect yourself from unexpected costs due to damage, loss, or theft.

Here’s everything you need to know about equipment insurance and what your responsibilities are:

1. Who Owns the Equipment?

  • Most of the equipment provided by Airwire—especially outdoor units and wireless receivers—remains the property of Airwire.

  • Some items, like Wi-Fi routers, may be either loaned or sold to you, depending on your package or installation agreement.

  • If your equipment is on loan, you are responsible for keeping it in good working condition and returning it if you cancel your service.

2. Is Insurance Required?

  • No, you are not required to take out separate insurance, but you are responsible for the safe use and care of all equipment provided by Airwire.

  • If the equipment is damaged, lost, or stolen while in your possession, you may be charged a replacement fee.

3. When Would Insurance Be Useful?

Having your own insurance (e.g., through your home contents insurance) can help in these situations:

  • Accidental damage: Spills, drops, or power surges damaging the modem or router.

  • Theft: Equipment stolen from your property.

  • Weather-related damage: Lightning or storm damage to outdoor antenna or power supply units.

  • Fire or flood: Natural events causing destruction of indoor or outdoor equipment.

In such cases, your home insurance may cover the cost of replacement, saving you from out-of-pocket expenses.

4. What Happens If Equipment Is Damaged or Lost?

If your Airwire-provided equipment is:

  • Under warranty and fails due to a manufacturer defect, we will replace it at no cost.

  • Damaged due to user error, mishandling, or external causes, you may be liable for:

    • The full or partial cost of replacement

    • A service call fee (if a technician is required to replace or reinstall)

We’ll always discuss the cost with you before any charges are applied.

5. How Can You Protect the Equipment?

  • Avoid moving or tampering with outdoor antennae or cabling.

  • Use surge protectors to protect devices from power surges.

  • Keep indoor equipment away from water, pets, and children.

  • Report faults early to avoid further damage.

Need Advice or Have Questions?

If you're unsure about your equipment setup or want to know what your responsibilities are:

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