What happens if I downgrade the plan during the 3 months?

 What happens if I downgrade the plan during the 3 months?

If you downgrade your Airwire broadband plan during the 3-month period after activating your OTT offer, it may result in the cancellation of your free OTT subscription. The free OTT benefit is tied to specific eligibility criteria, and downgrading can impact your access. Here's a detailed explanation:

 What qualifies as a downgrade?

A downgrade typically means:

  • Switching to a lower-tier plan (below the "basic" plan or to a plan that doesn’t include OTT benefits).

  • Reducing the duration of your plan from 3+ months to a shorter term (like switching to a monthly plan if initially subscribed for 3+ months).

 What are the consequences?

  • OTT Access Terminated: If your downgraded plan no longer meets the minimum eligibility (basic plan or higher for 3 months), your free OTT subscription will be deactivated.

  • No Refund for OTT: Since the OTT subscription is bundled as a free benefit, you won’t receive any refund or compensation for the remaining OTT access after the downgrade.

  • Immediate Effect: The OTT access may be revoked as soon as the downgraded plan becomes active—even if you haven’t completed the original 3-month term.

 How to avoid losing your OTT benefits:

  • Make sure to stick with an eligible plan (basic or above) for at least 3 months if you want to continue enjoying the free OTT access.

  • If you're considering a change, it's best to consult with Airwire Customer Support to understand how the downgrade might affect your benefits.

 Can you get the OTT offer again later?

Yes, you can re-activate the free OTT offer by upgrading back to an eligible plan and subscribing for at least 3 months again. However, you may need to go through the OTT activation process again, depending on the platforms involved.

If you downgrade your plan during the 3-month period, you risk losing your free OTT subscription immediately. To continue enjoying uninterrupted access, it's recommended to maintain your current plan until the 3-month term is complete.

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