Will I be notified of outages?

 Will I be notified of outages?

Yes, Airwire Broadband is committed to keeping you informed about service interruptions, both planned and unexpected.

Planned Maintenance Notifications

When we need to perform scheduled maintenance that may cause a temporary service disruption, we will notify you in advance. Notifications are typically sent via:

  • Email to the address registered on your account

  • Text message (SMS) if you’ve opted in for mobile alerts

  • Posts on our social media channels (such as Facebook and Twitter)

  • Notices on our website under the Network Status or Service Updates section

We aim to give at least 24–48 hours’ notice before any planned work takes place, along with expected start and end times.

Unplanned Outage Alerts

In the event of an unexpected outage (due to weather, equipment failure, or other issues), we work quickly to identify the cause and restore service as soon as possible. While we may not be able to provide advance notice, we do our best to:

  • Post real-time updates on our website and social media

  • Send updates via SMS or email if the outage affects your area and you’re subscribed to alerts

How to Stay Informed

To ensure you receive outage notifications:

  • Keep your contact information up to date in your Airwire customer portal.

  • Opt in to SMS alerts through your account settings.

  • Follow Airwire on social media for timely updates and announcements.

Check Outage Status Anytime

You can always check the current network status or report a suspected issue by visiting our website’s Network Status page or contacting our support team directly.

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