What should I prepare before installation?
What should I prepare before installation?
Preparing for your Airwire Broadband installation is straightforward, and a little planning can help ensure everything goes smoothly on the day. Whether you're getting fixed wireless or fibre broadband, here are the key things you should have ready before the installer arrives:
1. Choose a Suitable Location for Equipment
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Router Placement: Pick a central location inside your home where the router can provide the best Wi-Fi coverage. Avoid placing it near thick walls, metal objects, or electronic devices that can cause interference.
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Power Sockets: Make sure there is at least one accessible power socket near the installation area for the router and any additional equipment.
2. For Fixed Wireless Installations
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Roof or Wall Access: The installer may need access to your roof, chimney, or an exterior wall to mount a small antenna (receiver dish) that connects wirelessly to the nearest Airwire tower.
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Clear Line of Sight: Ensure there are no major obstacles like large trees or new buildings that could block the signal path from your home to our network.
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Permission for Mounting: If you’re renting or living in a shared building, confirm with your landlord or property manager that installation of external equipment is allowed.
3. For Fibre Installations
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Access to Fibre Entry Point: If your home is already connected to a fibre network, make sure the ONT (Optical Network Terminal) is accessible. If it's a new connection, our technician will advise the best entry point and may need to drill a small hole for the fibre cable.
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Secure Indoor Space: The installer will need a safe, dry indoor location to mount the ONT and router.
4. Be Available During the Appointment
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Someone over the age of 18 must be present to grant access, approve equipment placement, and sign off once the installation is complete. Having the account holder on-site is ideal in case any decisions need to be made.
5. Have Your Equipment Ready (If Applicable)
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If you’ve received a pre-configured router by post, have it unboxed and ready for setup.
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If you’re using your own router, ensure it's compatible with the type of service you're getting (our support team can confirm this in advance).
6. Wi-Fi Details (Optional)
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If you'd like to personalise your Wi-Fi name or password during installation, have your preferred settings ready. Otherwise, your router will come pre-set with secure defaults.
In Summary:
Before your Airwire Broadband installation, make sure you:
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Have a suitable indoor space and power supply for the router.
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Allow access to key areas inside and outside your home.
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Confirm permission for any external mounting (if required).
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Are present for the appointment or arrange for someone who is.
Preparing these simple things will help the technician complete your installation quickly and efficiently—so you can enjoy fast, reliable internet with zero hassle.

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