What happens if I move during my contract?

 What Happens If I Move During My Contract?

We understand that life changes — and sometimes that means moving home. If you're an Airwire Broadband customer and need to relocate during your contract, we’re here to help make the transition as smooth as possible.

1. Check Coverage at Your New Address

The first step is to find out if Airwire Broadband is available at your new location. You can do this by:

  • Visiting our website and using the coverage checker.

  • Contacting our customer support team with your new address.

If Airwire services are available at your new home, we can usually transfer your broadband service without breaking your contract.

2. Moving to an Area WITH Airwire Coverage

Great news! If we provide service at your new address, we’ll help you relocate your connection with minimal disruption. Here’s what typically happens:

  • A member of our support team will schedule a reconnection or installation date at your new address.

  • Your current contract will continue as normal, and no early termination fees apply.

  • In some cases, a small relocation or setup fee may apply, depending on the technical requirements.

3. Moving to an Area WITHOUT Airwire Coverage

If we don’t offer service at your new location, you may need to cancel your contract early. In that case:

  • An early termination fee may apply, depending on how much time is left in your contract.

  • We recommend contacting our team to review your account and discuss your options.

  • In some situations, we may be able to offer flexible solutions or reduced fees, especially if the move is due to circumstances beyond your control.

4. Tips to Make Your Move Easier

  • Let us know at least 2–3 weeks before your move date so we can plan ahead.

  • Have your new address details ready when you contact us.

  • Be sure to return any Airwire equipment (if required) if you're moving to an area we can't service.

Need Help with Your Move?
Our friendly customer support team is here to assist you every step of the way. Contact us at [insert contact details], and we’ll guide you through the process so you can stay connected with ease.

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