What do I do if my internet goes down?

 Sure! Here's a detailed and helpful answer for Airwire Broadband customers addressing "What do I do if my internet goes down?"

                                    

What do I do if my internet goes down?

If your Airwire Broadband internet connection goes down, don’t worry—there are several steps you can take to identify and often resolve the issue quickly. Follow this troubleshooting guide before contacting support:

1. Check for an Outage in Your Area

Sometimes, the issue may be due to a temporary outage or maintenance in your area.
Here's what to do:

  • Visit Airwire's Network Status page to see if there are any known service interruptions in your region.

  • Follow Airwire on social media for real-time updates on outages or scheduled maintenance.

2. Restart Your Equipment

Power cycling your modem or router can resolve many common connectivity problems.

  • Unplug the power cable from your modem/router.

  • Wait 30 seconds, then plug it back in.

  • Allow 2–3 minutes for the system to fully reboot and reconnect.

3. Check Your Cables and Connections

Loose or disconnected cables can interrupt your internet service.

  • Ensure all cables are securely connected, especially the power, Ethernet, and fibre/coaxial cables.

  • If you’re using a wireless router connected to an Airwire modem, make sure both devices are powered on and properly linked.

4. Test Other Devices

Determine whether the issue is device-specific:

  • Try connecting to the internet on another device (e.g., smartphone, tablet, or laptop).

  • If some devices are online and others are not, the problem may be with the individual device’s settings.

5. Check Wi-Fi Settings and Signal

  • Make sure your Wi-Fi is enabled on the device.

  • Try moving closer to the router to rule out weak signal issues.

  • If possible, connect your device directly to the router via an Ethernet cable to test for a more stable connection.

6. Review Your Account Status

Occasionally, service interruptions can be due to account issues such as billing or overdue payments.

Log in to your Airwire customer portal at airwirebb.com to check for any account notifications or billing issues.

7. Contact Airwire Support

If you’ve gone through the steps above and still have no connection, it’s time to reach out to our support team:

When contacting support, please have the following ready:

  • Your account name or number

  • A description of the problem

  • Any error messages you’re seeing

  • The troubleshooting steps you’ve already tried

By following these steps, most customers can quickly get back online. Airwire’s support team is here to help if the problem continues

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