Is there an early termination fee?
Is There an Early Termination Fee?
Yes, there may be an early termination fee if you decide to cancel your Airwire Broadband service before the end of your fixed-term contract.
1. Fixed-Term Contracts (e.g. 12 or 18 Months)
If you're on a fixed-term agreement, cancelling your service before the minimum contract period ends will usually result in an early termination charge. This fee helps cover the costs associated with setup, equipment, and subsidised installation.
The early termination fee is typically calculated based on:
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The number of months remaining in your contract.
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The monthly service charge for your plan.
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Any equipment or promotional offers that were included when you signed up.
Before cancelling, we strongly recommend reviewing your contract or contacting our support team for a clear breakdown of any charges that may apply.
2. No-Contract (Monthly Rolling) Plans
If you’re on a rolling month-to-month plan, there’s no early termination fee. You simply need to provide 30 days’ notice to cancel your service, and you’ll only be billed up until the end of that notice period.
3. Moving Home or Changing Circumstances
We understand that things change. If you're moving or your situation is changing, reach out to us — in many cases, we may be able to:
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Transfer your service to your new address (if within our coverage area).
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Offer a different package that better suits your needs.
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Discuss options to minimize or waive fees, depending on circumstances.
Still Unsure?
We’re here to help. If you have questions about your contract, fees, or need help with cancellation, please contact our customer support team at [080-46990699]. We’ll talk you through your options clearly and honestly.

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