How is my personal data protected?

 How Is My Personal Data Protected by Airwire Broadband?

At Airwire Broadband, protecting your personal data is a top priority. We are fully committed to ensuring that all customer information is handled with the highest standards of privacy and security, in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.

1. GDPR Compliance

As an Irish broadband provider, Airwire is bound by the EU’s GDPR, which means:

  • Your data is collected lawfully, fairly, and transparently

  • It is used only for specific, legitimate purposes

  • You have full rights over your personal data, including:

    • The right to access or update your data

    • The right to request deletion ("right to be forgotten")

    • The right to restrict or object to certain types of processing

    • The right to data portability

We make it easy for you to exercise these rights. Simply contact us and we’ll assist you.

2. What Data We Collect

To provide you with broadband service and support, we may collect and store:

  • Your name and contact information

  • Your billing and payment details

  • Your installation and service address

  • Your account login or router info (for support purposes)

  • Basic network usage stats (e.g., total data usage—not browsing history)

We do not collect or store your browsing activity, app usage, or personal content.

3. How Your Data Is Secured

Airwire uses multiple layers of protection to safeguard your personal data:

  • Encrypted data storage and secure servers

  • Strict access controls – only authorized staff can access your data

  • Regular system updates and security patches

  • Firewall and intrusion prevention systems

  • Secure billing systems for handling payments

Our team is also trained in data protection best practices to prevent unauthorized access or misuse of your information.

4. Sharing Your Data

Airwire does not sell or share your personal data with third parties for advertising or marketing purposes.

We will only share your data:

  • With trusted service partners (e.g. for technical support or billing) who must comply with our privacy standards

  • When legally required to do so (e.g. for law enforcement under official, valid requests)

5. How Long We Keep Your Data

We retain your data only as long as necessary to provide services, meet legal obligations, or resolve disputes. Once it’s no longer needed, it is securely deleted or anonymized.

6. Have Questions or Concerns?

If you’d like more information or need help accessing or updating your data, contact our Data Protection Officer:

Email: support@airwirebb.com
Phone: 080-46990699

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