Do I get a refund if I cancel early?

 Do I Get a Refund If I Cancel Early?

Whether or not you receive a refund when cancelling your Airwire Broadband service early depends on the type of plan you're on and the timing of your cancellation.

1. Fixed-Term Contracts (e.g., 12 or 18 Months)

If you're within a fixed-term contract and choose to cancel before the agreed contract period ends:

  • No pro-rated refund is typically issued for unused service.

  • You may be required to pay an early termination fee, which is calculated based on the number of months remaining in your contract.

  • Any upfront payments, such as installation fees or equipment charges, are generally non-refundable unless otherwise stated in your contract.

We recommend reviewing your service agreement or contacting our team to get an exact breakdown of any fees and refund eligibility.

2. No-Contract (Rolling Monthly) Customers

If you're on a month-to-month plan, you're free to cancel at any time with 30 days’ notice. In this case:

  • You will continue to have service until the end of the 30-day period.

  • No refund is issued for partial months — you’ll be charged for the full final month even if you stop using the service partway through.

  • If you've prepaid for any additional services beyond your notice period, you may be eligible for a refund on those unused services, depending on the situation.

3. Prepaid Services or Promotions

Some customers may have prepaid for services as part of a special promotion or discounted bundle. In such cases:

  • These offers are often non-refundable, as the discounts are based on full contract completion.

  • If cancellation occurs early, you may forfeit any promotional value or be required to repay certain benefits (such as free installation or equipment).

How to Find Out What You're Entitled To

To understand exactly what applies to your account:

  • Review your original service agreement.

  • Contact our customer support team at [080-46990699].

  • We’ll provide a full explanation of any final charges or refund eligibility before processing your cancellation.

Our Commitment
We aim to be as fair and transparent as possible. If you’re cancelling due to relocation, service issues, or a change in circumstances, let us know — we’ll do our best to work with you and explore any alternatives or solutions.

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