Can I switch to another Airwire plan during my contract?

 Can I switch to another Airwire plan during my contract?

Yes, in most cases, you can switch to another Airwire plan during your contract, but there are a few important things to keep in mind depending on your current agreement and the type of plan you're moving to.

At Airwire Broadband, we want to ensure your internet service suits your changing needs—whether you're looking for faster speeds, a more budget-friendly option, or upgraded features.

 Switching to a Higher Plan (Upgrade)

If you’d like to move to a higher-tier plan—for example, one with faster speeds or more data—this is usually straightforward and can be done without penalty, even during a contract.

Here’s how it works:

  • You can request an upgrade at any time during your contract.

  • The new plan’s terms (price and service level) will apply from the date of the switch.

  • Your contract may be renewed or extended based on the new plan’s minimum term.

Example: If you’re halfway through a 12-month contract and upgrade to a 24-month fibre plan, your new 24-month term will begin from the date of the upgrade.

 Switching to a Lower Plan (Downgrade)

Downgrading to a plan with lower monthly costs or reduced service (e.g., slower speeds) may not be allowed during your contract unless:

  • You are nearing the end of your minimum term.

  • There is a specific clause in your contract that allows for downgrading.

  • You are willing to pay an early termination or plan change fee (if applicable).

We recommend contacting our support team to discuss downgrade options. We’ll review your current contract and advise you of any fees or conditions involved.

 How to Request a Plan Change

To switch your plan, simply get in touch with our team:

  • Phone: [080-46990699]

  • Email: [support@airwirebb.com]

  • Online Portal: If you have a customer account, you may be able to request a plan change there.

When you contact us, please have your account number or service address handy so we can process your request quickly.

 Things to Consider Before Switching Plans

  • Contract Renewal: Plan changes may reset your contract term, especially if you upgrade.

  • Promotions or Discounts: Any promotional rates tied to your current plan may not carry over to the new one.

  • Equipment Compatibility: Some plans (especially fibre or LTE upgrades) may require a modem/router swap or installation update.

  • Availability: Not all plans are available in all areas. We’ll confirm availability at your address before switching.

Summary

  •  You can upgrade your Airwire plan during your contract—often without penalty.

  •  Downgrades may be restricted and could involve fees.

  •  Any plan change may restart your contract term.

  •  Contact Airwire to confirm your options based on your current agreement.

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