Can I move my service to a new address?

 Can I move my Airwire Broadband service to a new address?

Yes, you can move your Airwire Broadband service to a new address, and we aim to make the process as smooth and hassle-free as possible. Here’s everything you need to know:

1. Check Service Availability at Your New Address

Before anything else, it’s important to verify whether Airwire Broadband is available at your new location. Our network coverage varies depending on the area, especially for fiber and fixed wireless broadband. You can:

  • Use our online coverage checker: Visit www.airwirebb.com and use our address checker.

  • Contact our support team: Reach out to us directly by phone or email, and we’ll confirm availability for you.

2. Notify Us in Advance

To ensure a smooth transition, we recommend that you notify us at least 7–10 business days before your move. This allows our team time to:

  • Confirm service availability

  • Schedule an installation (if needed)

  • Arrange for equipment relocation or replacement

You can notify us by:

3. What Happens Next?

If service is available at your new address:

  • We’ll arrange a new installation date.

  • A technician may need to visit the new property to install or realign equipment, especially if you're using our fixed wireless service.

  • There may be a standard relocation fee, which we’ll discuss with you in advance.

  • You can bring your modem/router if it’s compatible, or we’ll supply a new one if needed.

If service is not available:

  • We’ll help you explore alternative options.

  • If you are under contract and broadband is unavailable at the new address, we will review your account and discuss your options. In some cases, early termination fees may apply, but we aim to be fair and flexible.

4. Moving Tips

  • Don’t disconnect your equipment until the move is confirmed.

  • Label all cables and parts of your setup before packing to make reinstallation easier.

  • If you’re unsure about anything, our support team is happy to walk you through it.

Still Have Questions?

We’re here to help. Contact our support team any time by phone, email, or through our website live chat. We’ll guide you through every step of the move.

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