Can I cancel at any time?

 Can I Cancel at Any Time?

Yes, you can cancel your Airwire Broadband service, but there are a few important details to keep in mind depending on your contract type.

1. No-Contract (Rolling Monthly) Customers

If you signed up for a no-contract plan, you're free to cancel at any time with just 30 days' notice. This gives you flexibility and peace of mind if your circumstances change — whether you're moving house, switching providers, or no longer need broadband service.

To cancel:

  • Simply contact our customer support team via phone (080-46990699)or email(support@airwirebb.com).

  • Your final bill will cover the 30-day notice period.

  • We’ll provide instructions on returning any Airwire equipment if applicable.

2. Fixed-Term Contract Customers (e.g. 12 or 18 Months)

If you're on a fixed-term contract, you may still cancel at any time, but early termination fees may apply. These are based on the remaining months of your agreement and help cover the costs of providing subsidised installation or equipment.

Before cancelling, we recommend:

  • Reviewing your contract end date.

  • Contacting our support team to discuss any applicable fees.

  • Exploring possible plan changes — we may be able to offer a more suitable package instead.

3. Moving Home?

If you’re relocating, you don’t necessarily need to cancel. We may be able to transfer your service to your new address (subject to network availability). Contact us in advance so we can check coverage and assist with a smooth transition.

Need Help?
We’re here to make things as easy as possible. If you’re unsure about your contract type or need advice about cancelling, please contact our customer care team at [080-46990699]. We’re happy to walk you through your options.

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