What should I do if my internet is slow?

 What should I do if my internet is slow?

If your Airwire internet connection feels slower than usual, don’t worry—there are several simple steps you can take to diagnose and potentially fix the issue. In most cases, slow speeds are caused by temporary issues that can be easily resolved at home.

Here’s a step-by-step guide to help you get your connection back up to speed:

 Step 1: Run a Speed Test

Start by checking your current internet speed to see if it’s lower than what your plan provides.

  • Use a reliable speed test tool like speed.airwire.ie or fast.com.

  • Run the test on a device connected directly to your router via Ethernet, if possible, for the most accurate result.

  • Take note of the download and upload speeds and compare them to the speeds listed in your plan.

If you're using Wi-Fi, slower speeds can result from wireless interference or distance from the router.

 Step 2: Reboot Your Equipment

A quick reboot can often fix temporary issues.

  1. Turn off your router/modem by unplugging it from the power outlet.

  2. Wait 30 seconds.

  3. Plug it back in and wait for all indicator lights to return to normal.

This clears up memory issues and allows the device to reconnect cleanly to the Airwire network.

 Step 3: Check Your Wi-Fi Signal

Wi-Fi performance can drop due to:

  • Physical obstacles (walls, floors)

  • Distance from the router

  • Interference from other electronics (e.g., microwaves, cordless phones)

Try the following:

  • Move closer to the router.

  • Reposition the router to a more central, elevated location.

  • Reduce the number of devices connected simultaneously.

If the connection is fine when wired but slow over Wi-Fi, the issue is likely with your wireless signal—not the internet itself.

 Step 4: Rule Out Device Issues

Sometimes the device you’re using is the cause of slow speeds. To check:

  • Try connecting with a different device (laptop, smartphone, tablet).

  • Close unnecessary apps or browser tabs.

  • Check for software updates or background processes using bandwidth (e.g., cloud backups, streaming, system updates).

 Step 5: Check Cables and Connections

Loose or damaged cables can cause instability. Make sure:

  • All cables are securely plugged into the router and wall socket.

  • No visible wear or damage exists on cables or ports.

  • If you’re using a powerline adapter or switch, restart those devices as well.

 Step 6: Check for Outages or Maintenance

Sometimes, network slowness is due to:

  • Localised outages

  • Scheduled maintenance

  • Service degradation in your area

Check our network status page at airwire.ie/status or contact support to see if there's a known issue affecting your area.

 Step 7: Contact Airwire Support

If you’ve tried all of the above and your connection is still slow, our support team is here to help.

When you contact us, please provide:

  • Your account number or address.

  • A brief description of the issue.

  • Your speed test results (download/upload).

  • Any troubleshooting steps you’ve already tried.

Phone: [080-46990699]
Email: [airwirebb.com]
Online support chat: [support@airwirebb.com]

Optional: Request a Plan or Equipment Review

In some cases, your current plan may not meet the growing needs of your household (especially with more streaming, gaming, or remote work). We can:

  • Review your usage and plan suitability

  • Recommend upgrades

  • Check if your router or modem is due for a replacement

Summary

If your internet is slow:

  1. Run a speed test

  2. Reboot your router

  3. Check Wi-Fi signal and device performance

  4. Inspect cables

  5. Rule out outages

  6. Contact support with details

Your satisfaction matters to us, and we’re committed to resolving your issue quickly. If your speed problems persist, please don’t hesitate to get in touch—we’ll work with you to find a solution.

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