How do I report a fault?

 How do I report a fault with my Airwire Broadband service?

If you’re experiencing issues with your Airwire Broadband service—whether it’s slow speeds, no connection, or intermittent outages—we’re here to help. Reporting a fault is straightforward, and our team is dedicated to resolving your issue as quickly as possible.

Step 1: Basic Troubleshooting (Before You Report)

Before contacting us, you can try a few quick steps to rule out common issues:

  • Restart your modem/router: Power it off, wait 30 seconds, and turn it back on.

  • Check all cable connections: Make sure everything is plugged in securely.

  • Test a wired connection: If you're on Wi-Fi, try connecting your device directly to the modem using an Ethernet cable to check if the problem persists.

  • Check for outages in your area: Visit www.airwirebb.com to see if there are any known issues affecting your location.

If the problem continues after these steps, it’s time to report the fault.

Step 2: How to Report a Fault

You can contact our support team in several convenient ways:

 By Phone (Fastest Option)

Call us at 080-46990699

  • Available Monday to sunday, 24/7

  • Outside of business hours, you can leave a voicemail, and we’ll get back to you promptly the next working day.

 By Email

Send an email to support@airwirebb.com with the following details:

  • Your full name and account number (if known)

  • Your current address

  • A brief description of the issue

  • Any troubleshooting steps you’ve already tried

 Via Live Chat

Visit www.airwirebb.com and use the live chat feature to speak with a support agent during business hours.

Step 3: What Happens After You Report a Fault?

Once we receive your fault report:

  • We’ll log your case and begin diagnostics.

  • A support agent may contact you for additional information or to guide you through further troubleshooting steps.

  • If needed, we’ll schedule a technician visit to your premises.

  • We aim to resolve all faults as quickly as possible, typically within 1–2 working days, depending on the nature of the issue.

Important Notes

  • Reporting faults promptly helps avoid prolonged issues.

  • If you're in a rural or hard-to-reach location, response times may vary slightly.

  • There’s no charge for reporting a fault. If any repairs or replacements are required outside of warranty or contract terms, we’ll let you know beforehand.

Need Urgent Help?

For urgent issues, calling is the fastest way to reach us.

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